Created by potrace 1.10, written by Peter Selinger 2001-2011


Do you need more assistance? At Access Hire Australia we pride ourselves in the customer service and support we provide our clients. We have compiled the most commonly asked questions and need to know answers for you, all in one location.

General Access Hire FAQ’s

We are open 24/7 with a team member on call, office hours are 7am – 5pm Monday to Friday.
13 40 00 – Geolocated to call your local branch

Hire of Equipment FAQ’s

Yes, we can send out one of our local specialists to inspect your site and provide knowledgeable and market leading advise.
Yes, we provide a vast range of forklifts and material handling equipment, include material lifts, manlifts, telehandlers, pallet jacks, etc.
Yes, we provide a 1932 scissor lift with trailers.
Yes, we provide a large range of attachments for our telehandlers, including buckets, jibs, etc.
Yes, we provide a range of accessories and options with all equipment, you can add this to your order through our website, or let our local specialists know when you request a quote.
Yes, we stock a full range of Globe Power solar products including Lighting Towers, CCTV (Not available in NSW’s).
Yes, we can provide you with a dedicated representative that can support you with your next project or shutdown, contact our local branch to find out more on 13 40 00.

Access Hire Website Account FAQ’s

Access Hire Accounts FAQ’s?

You can complete a credit application online here.
Yes, we have terms of hire, you can find these here.

Delivery and Collection FAQ’s

Yes, you can, we can provide a quote for trailer mounted equipment, or you can organize your own transport.
No, we will try to organize a truck that accommodates the transport of all machines, if this is not possible, we will advise you otherwise.
All equipment should be off-hire ready, with all material, scrapes, equipment, and debris removed from the equipment cabins and baskets. Place your equipment in an accessible area. Provide any additional instructions if required, including how we can gain after hours access if late pickup.
Drop off / pick up address, site contact, any ticket or site requirements, if you need road traffic controllers for delivery and pickup, instructions on gaining access to a closed premises.
Yes, equipment can go continue your hire and transfer your equipment to another site, we can provide you with quotes on this, or you can arrange this yourself. Please advise our team on the new location and extension of hire.

Marketing FAQ’s

Contact your local branch or submit an enquiry form
When placing an order for equipment you will need to provide the voucher in person, or provide a photo of the voucher you have available.
Your first order will submit you to automatically received emails and newsletters, if you wish to not receive these please advise your local branch or unsubscribe to your next email.
At the bottom of our website footer, you will find a link to our Linkedin and Instagram account, if you wish to follow your local branch on facebook you will find a link under the find a branch page.
Yes we do, you can follow all our up to date Access News via this page:

Other FAQ’s

Yes, we have a dedicated in our service department in all branches, all of our equipment is services to the Australian standards, and we can also accommodate the servicing of your own equipment via Access Services Group.
Yes, we have a 24/7 emergency breakdown service, you can contact your local branch to arrange assistance.
Yes, all equipment in our fleet that reaches the 10-year mark have a major inspection completed.
Yes, all equipment is supplied with a yellow pouch and logbook for prestart checks and logging of faults.
Yes, we provide training in all locations, you can book this by calling your local branch on 13 4000.
Yes we can supply you with a range of used equipment for sale, and offer an extensive range of new equipment, contact your local branch to enquire today or visit our Sales website here:
Yes you can enquire today on parts through our Access Services Group dedicated service partner.

Can't find what you need to know?
Call your local specialist

Contact Us